Last Updated: April 2026

Cancellation & Refund Policy

Zera Health | hello@zerahealth.org | (786) 340-8244

Subscription Cancellation

You may cancel your Zera Health subscription at any time by logging into your patient portal or contacting us at hello@zerahealth.org. Cancellations must be made at least 48 hours before your next billing date to avoid being charged for the next cycle.

Refund Policy

Subscription fees are generally non-refundable. However, if you cancel within 24 hours of your initial purchase and have not received a consultation or medication, you may be eligible for a full refund.

Medication Orders

Once a prescription has been filled and shipped, we are unable to accept returns or issue refunds on medication due to safety regulations. If you have questions about your medication, please contact your provider.

Provider Consultations

Consultation fees are non-refundable once the consultation has been completed. If a provider determines that you do not qualify for treatment, you will not be charged for the consultation.

How to Request a Refund

To request a refund, contact our support team at hello@zerahealth.org within the eligible timeframe. Please include your account information and reason for the request. Refunds are processed within 5-10 business days.