Last Modified: May 20, 2026
Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to licensed providers, medications where clinically appropriate, and ongoing care support.
Please note: if you are disqualified by our medical provider for any medical reason, you will receive a full refund.
There is no guarantee of results or effectiveness solely due to your participation in the Subscription Services.
You may cancel your Subscription Service at any time for any reason. To cancel, please contact our customer service team at support@zerahealth.org and request a cancellation, or use the chat feature in your patient portal.
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice is not met, your subscription will be charged on the next billing date and cancellation will take effect on the subsequent billing cycle.
After cancellation, you will continue to receive access to the Subscription Services through the end of your current billing cycle.
Please review our Refund Policy below to determine if you are eligible for a refund upon cancellation.
If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the date of disqualification.
IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES, OTHER THAN CANCELLATION DUE TO MEDICAL DISQUALIFICATION.
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been dispensed to a patient, in order to protect public health and safety. If a refund is approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Please inspect your medication immediately upon receipt. If your medication appears damaged or incorrect, contact customer service immediately at support@zerahealth.org.
Your Subscription Service represents a single price for the plan purchased. This may include provider consultations (live and via electronic form submissions), medications fulfilled through our pharmacy partner Strive Pharmacy, lab services, care coordination, and 24/7 patient support. Services, labs, and medications included may vary by plan.
If your provider determines you are no longer eligible for the Subscription Services, your subscription will be cancelled and a refund may be issued for the unused portion. If you have questions about an eligibility-initiated cancellation, please contact us at support@zerahealth.org.
All compounded medications are dispensed through Strive Pharmacy (strivepharmacy.com), a licensed 503A compounding pharmacy, coordinated through our telehealth platform TelegraMD (telegramd.com).
Unless otherwise stated herein, Zera Health's Terms of Use govern the Subscription Services Cancellation and Refund Policy. In all events, you are responsible for all fees from services and healthcare services rendered. This Cancellation and Refund Policy governs fees for Subscription Services only.