Frequently Asked Questions

Zera Health is a telehealth platform that connects you with licensed physicians online. Complete a short health assessment, get matched with a provider, receive your doctor-prescribed treatment, and have it shipped directly to your door — all without leaving home.

Zera Health operates in most US states. Availability varies by treatment type. Visit our Medications & States page for a full breakdown of what's available where you live.

No insurance is required. All Zera Health plans are all-inclusive with transparent pricing — no hidden fees, no co-pays, no surprise bills. You pay a flat monthly rate that includes everything: physician consultation, prescription, and free shipping.

Most patients complete their intake assessment in under 2 minutes. A licensed physician reviews your case and, if approved, your prescription is sent to a licensed pharmacy for fulfillment. Most patients receive their first shipment within 5–7 business days.

GLP-1 (Glucagon-Like Peptide-1) receptor agonists are a class of medications that mimic a natural gut hormone to suppress appetite, slow digestion, and regulate blood sugar. They include semaglutide (the active ingredient in Ozempic® and Wegovy®) and tirzepatide (Mounjaro®/Zepbound®).

Semaglutide targets one receptor (GLP-1) and produces average weight loss of 10–15% of body weight. Tirzepatide targets two receptors (GIP + GLP-1) and produces average weight loss of 20–22% — making it the more powerful option. Your provider will recommend the right medication for your goals and health profile.

Clinical trials show average weight loss of 10–15% with semaglutide and 20–22% with tirzepatide over 68–72 weeks. Individual results vary based on diet, exercise, adherence, and starting weight. 9 out of 10 Zera Health patients see meaningful results within the first 60 days.

GLP-1 medications have been extensively studied and are FDA-approved for weight management. The most common side effects are gastrointestinal (nausea, diarrhea, constipation) and typically improve as your body adjusts to the medication. All prescriptions are physician-supervised with ongoing monitoring.

Zera Health uses compounded medications prepared by licensed, accredited compounding pharmacies. Compounded medications contain the same active ingredients as FDA-approved drugs but are not themselves FDA-approved. They are legal and widely prescribed when commercially manufactured versions are unavailable or cost-prohibitive.

All medications are shipped free of charge in discreet, unmarked packaging directly from a licensed pharmacy to your door. Temperature-sensitive medications are shipped with appropriate cold-chain packaging. Shipping typically takes 3–5 business days after prescription approval.

Yes. You can cancel your subscription at any time with no cancellation fees. Please review our Cancellation Policy for full details. We recommend reaching out to your care team before canceling so they can help adjust your treatment plan if needed.

Yes. Zera Health is fully HIPAA-compliant and takes your privacy seriously. Your health information is never sold or shared with third parties for marketing purposes. All data is encrypted and stored securely. See our Privacy Policy for full details.

Once enrolled, you'll have access to your patient portal where you can message your provider directly, request refills, ask questions, and track your progress. Our support team is also available via email at hello@zerahealth.com or by phone at (786) 340-8244.